IT Services Agent
A back-office and customer-facing AI for a B2B IT services business — remote Windows diagnostics through a secure broker, CRM with stakeholder tagging, quote generation, marketing scheduling, and a web-design intake wizard.
Diagnostics through a broker, never direct
Remote Windows diagnostics — crash analysis, event logs, drive health, update and servicing state — run through a secure broker channel rather than any direct access to a customer machine. The agent reads diagnostics and proposes; it does not reach in and act unsupervised.
CRM that tags itself
Inbound contact is filed and tagged by stakeholder automatically, so the relationship picture stays current without manual upkeep.
Quotes + marketing
A quote-generation pipeline turns a scoped request into a draft quote for human review; marketing across social and email is scheduled and drafted, never auto-blasted.
Read and propose; act on confirmation.
Diagnostics and quotes are prepared by the agent and signed off by a person — the same read-vs-write gate as the rest of the platform.
This page will be expanded with further detail on the diagnostics and installer tooling.
What’s open source
Built on the open-source Pandora’s Box platform and its public capability modules (conductor + the task-agent modules). The tenant-specific business logic and content for this project are private — this page documents the methods, not a public drop of the project itself.